Chapter 12 Organizational Commucation

Written by : Wayne Ho Shing Fai

Hi, everyone! Is me again xD! I'm here to talk about what I have learned  in chapter 12 - Organizational Communication.

Nowadays, organizations and organizational communication are playing important role among social. Organizations are important to us because it provided majority of jobs, health and pension benefits, work space, continuing education, and so on.

Besides, organizations are becoming larger and more complex. If you are function effectively in an organization, it's crucial that you understand how organization work.

In addition, organizations bring major influence over public policy.

There are few types of organization too: an organized, group of people, who work together and also to achieve compatible goals.

Apart from that, there are some characteristics of organizations: 

• Rules and Regulations
• Every organization must have rules and regulations. Some are written down in company policy in order to reduce uncertainty and ambiguity and, some are unwritten but are still known by workers.
• Division of labor
• Every large organization must have a clear division of labor, every worker are responsible for limited areas within a company.
• System of rewards and consequences
• Organizations rely largely on system of rewards and punishment. If you do your job well, you will be rewarded with bonuses, salary increased, or will be promote to higher level of position in the company. Of course, if you're not doing your job, you will be denied the bonus or promotion, and even be fired.

In fact, we had been called by lecturer to have presentation about this part, so we can understanding more about this. And I am the lucky one to be choose by my group members to present this...! I'm so glad to present this part to my friends and the presentation really helps me a lot for understanding this chapter. :)

So, through this chapter, we learned how to communicate more effectively in the organizational context and it's also advance our own status and personal satisfaction within the organization.

chapter 11 Members and Leaders

Hi~ I'm Wai Lek..

In chapter 11,

we learnt about leaders in small group, we understand that each group has various roles.

Besides that, 

do u know how do ensure has good or effective interaction and contribute efficiently?

 I learned the 2 ways to ensure it. 

For the first one is interaction process analysis,

 Interaction process analysis is can allowing each group member to be quantitatively scored in different qualitative areas.

For the second one is ensuring effective member participation. So how do we ensuring member participation? I'll show you 5 ways that:      

i.Emphasize team work – there is no ‘I’  in the world team

ii.Avoid attacking others personally

iii.Be open-minded to criticismiv.Allow time for understanding.

Discourage ‘groupthink’ – which means to not fall into situations where things are agreed/done/disagreed for the sake of convenience (peer, pressure, avoidance, self-consorship, etc)        

   Further more establishing a leader in a group,

Some believe that leaders are born, not made or leaders are capable, not able. 

Regardless, leaders are important to give focus and helps to steer the team better.

For example, dragon boat racing.

Lastly,i also understand that Individualism vs collectivism.

For exampleA truly capable leader must be able to lead in both context – in individualist society, the leader must aim to be a collectivist vice versa.

Besides that,

Cultural beliefs respect and expectation.

For example,

In Asian cultures, 

the role of the leader is a very coveted and highly regarded position and would therefore be well respected. 

However, 

it is also hard to achieve the role of a leader in Asian culture. 

chapter 10 Small Group Communication

In chapter 10, I have learnt about what is small group communication.

Small group has divided into 6 topics.

1. Small groups & teams: Small group are forming groups and click is a natural part of life.Small groups are also characterized as a TEAM. Teams can be both in face-to-face or in the virtual  world via video/audio interaction                                                      

2.Small group stages: Small group stages has divided into 5 stages which is opening, feed for ward , Business , feedback and Closing.

 3.Small group format: For example the round table,•Arrange themselves in circular or semicircular•Share the information- no pattern of who speak when•Group interaction : informal•Leader – try to keep members on track•Eg ; group project, group assignment.

4.Power in the small group: For example the symposium –Each member delivers a prepared presentation much like a public speech.–speeches – different aspect of a single topic–Symposium leader introduce the speakers, provides transitions from one speaker to another and summarize the topic.–Seminars, public speaking, conferences.

5.Types of small group: It is only natural that different individuals would bring a different role and a  passive/active role into the group.

6.Problem solving group :In this category, group come together to face or solve a certain issue or problem.   

Stages of solving issues:

1.Define and analyze the problem

2.Establish criteria for evaluating solutions

3.Identify possible solutions

4.Evaluate solutions

5.Select solutions

6.Test solutions – if failed, try again. If okay, then proceed.

chapter 9 Friend, Love and Family

Written by: Soong Hao Jin

In chapter 9, I have learnt about the types and functions of friendship, love, and family relationship.  In the lecture class, lecturer asks us to work in pair to share your feelings or tell something special to the partner.  The purpose of this activity is to improve the friendship relationship between you and your partner. After I shared my experiences and feelings with my partners, I felt like my partner, Wayne is a good listener. Besides the friendship, love and family relationship are also important for us to achieve good life. 

Love is such a beautiful thing to us. There is few styles of love, which is 'game playing' love, passion love, love with long-term commitment and so on. I will prefer storge love, because it is primarily affectionate and close love. 

Further more, family relationship is very important for everyone. When we are facing problems and obstacles, family always stand behind us and support us to help us cross over the obstacles. 

Chapter 8 Interpersonal Communication Part 2

Written by : Soong Hao Jin

In chapter 8,
interpersonal relationship stages and theories.. 
We know that the interpersonal relationship have advantages and disadvantages. 
The advantages of interpersonal relationship are to help you learn about yourself and generally enhance your self-esteem. 
On the other hand, the disadvantages of interpersonal relationship are to make great demands on your time and often cause you to abandon other relationship.
 Besides, we need to do our own notes about this chapter, and then we can understand this chapter deeply.

Chapter 7 Interpersonal Communication: Conversation

Written by: Wayne Ho Shing Fai

      Hi, everyone! I would like to share with you guys what did I learn from this chapter - Interpersonal Communication: Conversation. :)

So,what is conversation?!

 Conversation is the essence of interpersonal communication. It is the communication between two or more people who give out their thought and talking with each other.

Conversation do have process too, whether face-to-face or online.There is 5 steps in this process: opening, feedforward, business, feedback, and closing. Of course, there will be some changes in the process, depending on the specific of any communication act.

Besides, there are four principles of conversation: turn-taking, dialogue, immediacy, and flexibility.

Both speaker and listener exchange cues throughout the speaking-listening process, it's called conversational turns. It enable the speaker and listener to communicate about the communication in which they are currently engaged.

When our lecturer was giving lecture about the part of the principle of turn taking, he called somebody to give examples on each of the conversational wants in order to make us fully understanding about this part. :)

Dialogue is conversation in which there is genuine two-way interaction, each person is both speaker and listener, sender and receiver. Of course, if a person be the speaker, the other one must be listener, there is no real interaction between participants.

Principle of Immediacy

Immediacy is the creation of closeness, a sense of togetherness, of oneness, between speaker and listener.Immediacy strategies are use to attract someone and make him/her like us.

Principle of Flexibility

Because conversations vary depending on the people involved, the topic being talked about, the context in which it takes place, and a host of other factors discussed throughout this text, the effective conversationalist needs to be flexible. There's some simple steps to increase your flexibility: Analyze the specific conversational situation, mindfully consider your available choices, estimate the potential advantages and disadvantages, and competently communicate your choice.

So, these are what I had learned through this chapter~

Hope you guys are fully understanding about this chapter.

Thank you! :)

Meeting (throwback)

14/03/14 Embrace Valentine's Day

Today is our first group meeting ya~ 

So excited..xD

Aiyo~ is not related with Valentine's Day lah..（＾ｖ＾）

This is first time we sit together and discuss what should we do for the assignment..
we are discuss at Starbucks and start at 11.00 am.. 

from the moment,

we are start feel close to each other..

At the begging,

We are so shy to talk and share to other,

but today we are start open our heart to talk and sharing our idea..

The topic of our video assignment is ↓↓

 Intercultural Communication 

 so we decided to separate into 3 part..

① Culture and Gesture.. 

For different country, 

the meaning of the gesture are different..

some country you can use the gesture, but for some country,

 if you don't know the culture of their country then you use it,

 it maybe will get misunderstanding..

So this is the better sub-topic for our assignment..

② Religion 

 Different religion will have their different culture..

the ways to eat, belief or doing something were different~

③ Communication between Nation

The culture of the nation was different,

For example,

 the ways to sit between the Malaysian and Japanese is different..

So those are the subtopic that we decided to use..

and we plan carry out the video on 21/03/14 Friday~ 

Before end,

Lets, take a photo..

hahaha..

ｂ（￣▽￣）ｄ

Consultation Hour

Today 13/03/14..(￣▽￣)

HI~ I'm Kah Yan..

I want to share what happen during the consultation hour~  <(￣︶￣)>　

Today is the special day,

our lecturer is not going to teaching us..

because he say that today is the Consultation Hour for all students..

In the class, 

we are call one by one group go to see him..

Actually,

we are so scare because our group members are not come..

just me and Yi Ying only..

we don't know what we want to ask the lecturer and what we suppose to do~

By the way,

when the lecturer call our group out,

we just go and sit in front him..

He start ask us how our assignment going on..?

we just say is on the way, 

but in fact we are not discuss yet..(￣﹏￣)　

actually we don't know how to start our video assignment..

Then he respond,

he was feel very interest in our topic.

because our topic is about Intercultural Communication..

is a topic that we can do many things and easy to exert~ (￣∀￣)

and he suggest us some idea..↙↙

⑴ Compare the Culture

⑵ read the text book first

⑶ can do like a drama

⑷ get more idea from YouTube

⑸ the mark will giving from the context, principle, teamwork, verbal and non-verbal message, speak clearly and the creativity

So from his suggestion,

we start have some idea to do our video assignment..

we start to plan and find some video which related with our topic for reference..

That all for today..Thanks for watching~

o(≧ω≦)o

A Fun Moment..;D

Today was so fun...!! 

（～￣▽￣～）

HI~ is me again..I'm Kah Yan..

Do you asking Why today was fun..?

Haha~ 

I'm not going to tell you..

No lah~ just kidding..(ー∀ー)

because today we are taking our video..

In my plan, 

we will start in 11 am and end at 2 pm~

but I was late, so due to the reason..

we start at 11.30 am and we end at 4.30 pm because we are NG many time..

haha~(￣３￣)a

During the time we taking video,

we are fun and non-stop laughing~ 

My 'Artist' are so cute and funny..

Here so photo which can seen in the video..

Haha~o(￣▽￣///) 

The Screen in "Ok Sign"..

Shing Fai,he was slapping by me..xDD 

The Screen in "Come on Gesture"

Hahaha~

There are many violent screen arr~xD

hahaha~

So pity, when Hao Jin was praying,

all the members were finish eating his food..xD

The Screen in "Nation"..

Haha~ the Fake Japanese were so damn funny when

saying NaNi..!!

and Dont think we dont know ENGLISH Des..! xDD

So there are the screen that can see on our video..

what..?

you have the interest to watch our video..?

haha~ later lah..

i will upload it at here, and you can see it loh..

ㄟ(￣▽￣ㄟ)

haha~ 

Last but no least..

let take some selfie..xD

Haha~ Smile and be HAPPY ya..!!

WuHOoo..

(～o￣▽￣)～o 

Bye Bye~

Midterm Exam (throwback)

The Midterm exam was coming..!!

 〒▽〒

Oh NO~ Don't ..!!

we are no prepare yet..

haha~

Σ(@)(￣￣)+

Although the format of the exam was so simple..

but we are nervous to take the exam..

haha~

but finally,

is over~~

say Bye Bye to mid-term exam..

and say HI to our video assignment..

Oh yeah~

come come ..

assignment we are coming to settle you~

╮(￣▽￣)╭

Chapter 6 Non-Verbal Messages

Written by: yiying

Chapter 6 is about Non-Verbal Messages (Using body gestures, slangs, facial expression, sound, etc to describe your messages or information to the receiver). Example of  non-verbal messages: 

Functions of nonverbal communication:

-Integrating Nonverbal and Verbal Messages

-Forming and Managing Impressions

-Defining Relationships

-Structuring Conversation

-Influencing and Deceiving

-Expressing Emotions

In this chapter, we hv learned the functions non-verbal communication serves & how non-verbal communication interacts with verbal messages. So that we can communicate with non-verbal messages more effectively.

Channels of nonverbal communication:

(1)BODY Messages

(2)Facial Communication

(3)Eye Communication

(4)Spatial Messages

(5)Artifactual communication

(6)Smell Communication

(7)Touch Communication (Haptics)

(8)Paralanguage

(9)Silence

(10)Time Communication (Chronemics)

Culture and nonverbal communication:

Different cultures perceive non-verbal cues, especially hand gestures, differently from one another. 

-Culture and Gestures

-Culture and Facial Expression

-Culture and Colors

-Culture and Eye Communication

-Culture and Touch

-Culture and Paralanguage & Silence

After we know about the culture of nonverbal communication, we will communicate with an awareness of cultural and gender influences and differences in nonverbal communication.

When the two person communicate with other,

the will use verbal message and non-verbal message..

now,

Do you know what are the non-verbal message that he

want to show it..?

haha~ Actually, we also don't know..

Just for fun..

Bye Bye~

Chapter 5 Verbal Message..;)

Written by: yiying

The first thing we hv learn in this class is Messages (An interaction among the communicators using verbal or non verbal languages).

Chapter 5 is about Verbal Messages (Using words to describe your messages or information to your receiver). Example of  verbal message: talking face-to-face, on a telephone, or as a speech.

There is 3 part in tis chapter:

I. Principles of verbal messages 

-Message Meanings Are in People

-Messages Are Denotative and Connotative

-Meanings Depend on Context/ Abstraction

-Messages Vary in Politeness

-Messages Vary in Assertiveness

-Messages Can Deceive

As we know, follow the rules of grammar is not enough to achieve effective communication. So we hv to understand 6 principles of verbal message above to use language to best achieve our purposes.

II. Disconfirmation and confirmation

Disconfirmation (is the process of ignoring the presence & the communication of others.)

Confirmation (is accepting, supporting, and acknowledging the important of the other person.)

Rejection ≠ Disconfirmation
Rejection (you indicate your unwillingness to accept something the other person says or does)

Confirmation is the more polite way in communicating compared to disconfirmation.However, this is not to point out that disconfirmation is totally wrong and confirmation must be practiced all the time. That's okay to ignoring someone who teases you. After we hv learned the concept of disconfirmation and confirmation, there are 4 areas that affected by disconfirmation and confirmation. (a. Racism b. Sexism c. Heterosexism d. Ageism) 

a.Racism – anything that make race looks inferior to another race.

b.Sexism – to practice or support favoritism that criticizes or having a bias towards a specific gender.

c.Heterosexism – attitudes, behaviors and language used to disparage gays and lesbians, language that presumes all people are heterosexual

d.Ageism – discrimination based on age; usually signifies discrimination against the old and against aging.

III. Using verbal messages effectively

Verbal messages can:

1.Symbolize reality (partially)

Messages are often used to represent the things, events, situations or even the people around us.

2.Express both facts and inference

Messages are always infused with our emotions, thoughts, and feelings – this can be misleading at times to the content of the message.

3.Be relatively static

Messages or words/terms used are formed as part of our judgment and perception, but how often do we ‘update’ our perception?

4.Obscure distinctions

Messages can be confusing and can over generalize contexts and surroundings, blurring distinctions between people, objects and events.

After we finished tis chapter, we hv learned the nature of language & the ways language work; the concept of disconfirmation and confirmation and how it relates to racism, sexism, heterosexism & ageism; the ways in which language can be used more effectively.

Chapter 4..The SELF ;D

HI~ I'm Kah Yan..;D 

Is me again..haha
Since we have already discuss Chapter 1 to 3, so now we move to Chapter 4 to continue it..

Chapter 4 is about THE SELF..

What is the 'SELF' means..? (◕ܫ◕)
Self means the discussion and context of the individual.

How much you know about yourself..?
Do You Really Know about Yourself..?
Are others people understand you..?
How they think of you..?

In This Chapter..✧*
There are 4 main component..⇩⇩⇩

➮ ① Self- Concept    
➮② Self- Awareness
➮ ③ Self-Esteem      
➮ ④ Self- Disclosure

♡ Self-Concept

Self-concept is the image of who you are, it is how you perceive yourself.
Self-concept develops from the ❶ images that others have you, ❷ comparison between yourself and others/ social comparison❸ your cultural experience, and ❹ your evaluation to yourself. 

Here are the example of each affect the self-concept..

❶ Image that other have you

- We often compare ourselves with who close with us, such as friends or cousin..

For example, we will compare the result with friend, who is score more higher..

❷ social comparison

- we will compare our image to what the society think..

For example, nowadays the society think that wearing contact lens is so beauty, then we might tend to follow it..  

❸Culture comparison 

- the culture will instills in you variety of beliefs, values and attitudes..

For example, you will do somethings that which in your culture stated that is success things..

❹evaluation to yourself

- the self-interpretation and self-evaluation are the standards that applies to yourself, the ethical and moral reasoning, beliefs and comprehension, and conformity of the things around you..

For example, somebody will think that studying is suffer, but somebody will think that studying is so fun..

♡ Self-Awareness

Self-awareness is the ability to discover yourself,

 the knowledge of who you are, your traits,

 your strength and limitations, emotions and behaviors, your individuality.. 

There have Four Selves.. 

We call that Johari Window..

By Joseph Luft and Harry Ingham. 

ⓐOpen self

- know to self and others..

This size of open self varies according to your personality and the people whom you're relating..

ⓑBlind self

- Know to self but unknown to others..

Blind self might include your habit of finishing other people's sentences or your way of rubbing your nose when you become anxious..

ⓒUnknown self

- Unknown to you but known to others..

This is information that us buried in your subconscious..

ⓓHidden self

- Unknown to you and others..

Hidden self windowpane includes all your successfully kept secrets.. 

Growing in self awareness ☁☁

1. listen to others

2. increase your open self

3. seek information about yourself

4. dialogue with yourself

♡ Self-Esteem

 Self-esteem is a measure of how valuable you think you are..

is also means confidence or the level trust or assurance to yourself..

How to increase your self-esteem..☺☺

1.Attack self-destructive belief

2.Seek out Nourishing people

3.Work on project that will result in success

4.Remind yourself of your success

5.Secure affirmation

♡ Self-Disclosure

 Self- Disclosure is a type of communication in which you reveal information about yourself that you normally keep hidden..

Ò Factors influencing self disclosure

1.who you are

2.Your culture

3.Your gender

4.Your listeners – small groups or large groups

5.Your topic and channel.

At the end,

The lecturer was ask us what are the different Characteristic of high esteem person

and low esteem person..

That all for today~ 

Bye..(≧3≦)/